Free Shipping on Orders Above ₹500

Shipping Policy & Returns

Shipping

All Orders/Items shall be dispatch usually within 1-2 business days (excluding Sundays and public holidays) and delivered within 2-8 working days of placing the order. The customer shall be duly informed in case of any delay caused or in case of any exceptions.

The timely delivery of the Order requires the purchaser to provide the complete details of the shipping address including flat number, building number, street name, locality and nearest landmark. Purchasers are to ensure that the correct PIN Code and contact numbers are provided.

Once the Order is shipped, the name of the Courier Company and the Air Way Bill number (AWB No) will be provided to the Purchaser. The Purchaser may be able to track his/her shipment using this number.

The courier companies may return the Products/Orders to us in case the same fail to deliver the Order/Products to the Purchaser after multiple attempts. Once the returned products/orders are received, the order is deemed to be cancelled and the refund process is commenced as per our Refund Policy.

In case the purchaser prefers to receive the product even after return; the same will have to place the order again.

Shipping Cost

We offer FREE Shipping on all orders above Rs.500/-.

COD

COD facility is provided to selected locations in the country. A flat COD charge of Rs 50 would be applicable for all Orders on COD.

Cancellation, Return and Exchange

Once orders have been processed, they cannot be cancelled. If you don't wish to accept the parcel, you can simply refuse to accept the parcel at the time of delivery. Once the parcel comes back to the warehouse, we will deduct shipping and return charges from the customer order value while processing the refund.

At C'NOR Cherish and Nurture, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered unless the products received are damaged, spoilt, broken or any other such reason.

  • C'NOR Cherish and Nurture is not responsible for any damage caused after delivery.
  • In case the product is received in a damaged (broken, leakage or any other) condition, refund or replacement will take place only if informed within 48 hours with video proof of unboxing, from the time of delivery.
  • Feel you have another valid reason. Please write to us at care@cnor.in and we will work together to help you out.
  • Write to us at care@cnor.in for any shipment related queries.
  • Returns and exchanges requests will be subject to checking and vetting by C'NOR Cherish and Nurture.
  • Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
  • Once your return request has been accepted, the refund will be processed within 7 business days and the amount will be transferred via the same payment mode used while placing the order.
  • A refund can be obtained if the order is cancelled by you before the order has been packed on our end or within 8 hours of order placement, whichever is earlier. If accepted, it will be processed within 7 days. No refund shall be made after the order is shipped. WhatsApp at our customer care number +917050858333 (Timings: 10 am to 5 pm) within 24 hours with the reason for cancellation.
  • No Refund shall be made once goods are sold.
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